Privacy Policy

At Pick UAE, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, when we may share it with service providers, and the choices you may have regarding your personal information.

By accessing or using our website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, or contact us, we may collect information that is necessary to provide our services.

This may include:

Contact & Order Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping/delivery address
• Order details
• Products purchased
• Order and delivery information
• Information provided when contacting customer support

Payment Information

Depending on the payment method you use, payment-related information may be processed by Shopify and/or the relevant payment service provider.

For Cash on Delivery orders, we may collect the information necessary to confirm and deliver your order.

Pick UAE does not intentionally store complete credit or debit card details on its own systems.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interactions
• General usage information

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Collect Information

We may collect information from:

• Information you provide directly when placing an order or contacting us
• Information collected automatically when you browse our website
• Shopify and other technology providers
• Fulfillment, delivery, payment, and service providers
• Other third parties when necessary to provide our services

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and fulfilling your orders
• Confirming and managing orders
• Arranging delivery within the UAE
• Providing customer support
• Communicating with you about your orders
• Handling eligible replacement requests
• Improving our products, website, and services
• Understanding how customers use our website
• Preventing fraud, misuse, and unauthorized activity
• Maintaining website and transaction security
• Complying with applicable legal and regulatory requirements

If you have agreed to receive marketing communications, we may also use your information to send you promotional offers, product updates, or other marketing communications.

4. Order Fulfillment & Delivery

Pick UAE works with third-party fulfillment and logistics providers to process and deliver customer orders.

To fulfill your order, we may need to share necessary information such as your:

• Name
• Phone number
• Delivery address
• Order details

with the relevant fulfillment, warehouse, courier, and delivery service providers.

This information is shared only as reasonably necessary to process and deliver your order and provide related services.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to operate our website, process orders, manage products, and provide various store functions.

Information submitted through our website may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

You can learn more about how Shopify handles personal information through its privacy resources.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used to:

• Keep items in your shopping cart
• Remember certain preferences
• Understand website traffic and usage
• Improve website performance
• Provide relevant functionality
• Measure the effectiveness of our website and marketing activities

You can control cookies through your browser settings. Disabling certain cookies may affect some features of the website.

7. Sharing of Personal Information

We may share necessary personal information with trusted service providers that help us operate Pick UAE and provide services to our customers.

These may include:

• Shopify and ecommerce technology providers
• Fulfillment and warehouse partners
• Courier and delivery companies
• Payment service providers
• Customer support providers
• Website analytics and technology providers
• Marketing service providers, where applicable

We may also disclose information when required by law, legal process, government authorities, or when necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a business practice.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For your own security, please avoid sending sensitive information through unsecured communication channels.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Managing replacement requests
• Maintaining business and transaction records
• Preventing fraud
• Resolving disputes
• Meeting legal, accounting, tax, or regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used
• Request a copy of certain personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

• New products
• Special offers
• Promotions
• Discounts
• Other Pick UAE updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us.

Even if you opt out of marketing communications, we may still send important non-promotional messages relating to your orders, deliveries, or customer service requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of websites that are not operated by Pick UAE.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

14. International Data Processing

Some of the service providers we use to operate our store may process or store personal information outside the United Arab Emirates.

Where information is transferred or processed internationally, we take reasonable steps to work with appropriate service providers and use safeguards where required by applicable law.

15. Complaints & Privacy Concerns

If you have a concern about how we handle your personal information, please contact us directly.

We will review your concern and make reasonable efforts to address it in accordance with applicable requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically for the latest information.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to make a privacy-related request, please contact us:

Pick UAE
Email: pickuae.com@gmail.com
Serving customers across the UAE