Return & Replacement Policy

Last Updated: August 2026

At Pick UAE, we want you to have a smooth and reliable shopping experience. If you receive a product that is incorrect, faulty, broken, or damaged, you may be eligible for a replacement according to the terms of this policy.

1. Replacement Eligibility

You may be eligible for a replacement if the product you receive is:

• Incorrect or different from the product you ordered
• Faulty or not functioning as intended
• Broken or damaged upon delivery

Eligible products must be returned in their original condition, including the original product box, packaging, and accessories where applicable.

2. Replacement Timeframe

Pick UAE accepts eligible product complaints made within 30 days from the date of delivery.

Replacement requests made within 7 days of delivery may be processed free of charge, subject to verification and approval.

Replacement requests made after 7 days may be subject to applicable replacement charges.

3. How to Request a Replacement

If you receive an incorrect, faulty, broken, or damaged product, please contact us at:

Email: pickuae.com@gmail.com

Please provide:

• Your order number
• Your name and contact details
• A clear description of the issue
• Clear photos of the product
• A video showing the issue, where applicable

For damaged, broken, faulty, or incorrect products, we strongly recommend recording an unboxing video when opening your package. This can help us verify the issue and process your request more efficiently.

4. Replacement Process

After receiving your request, our team will review the information provided.

In some cases, we may provide troubleshooting guidance if the issue may be related to product usage.

If the product is determined to be eligible for replacement, we will provide further instructions regarding the return and replacement process.

Depending on the circumstances, the replacement may be arranged through our fulfillment and delivery partner.

Please do not send any product back before receiving instructions from our customer support team.

5. Product Condition

Where a return of the product is required, the product should be returned with:

• Original product packaging
• Original product box, where applicable
• All accessories and included items

Products that have been intentionally damaged, misused, modified, or returned without required components may not qualify for replacement.

6. Change of Mind

We do not offer replacements for change-of-mind requests.

This includes situations where:

• You no longer want the product
• You ordered the wrong product or variant
• You changed your mind after placing the order
• The product does not meet your personal preference despite being correctly supplied

7. Refunds

Pick UAE does not currently offer refunds.

For eligible cases involving an incorrect, faulty, broken, or damaged product, the available remedy is generally replacement, subject to verification and approval.

8. Replacement Availability

Replacement is subject to product availability.

If the exact product is unavailable, our customer support team will contact you regarding the available solution.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

pickuae.com@gmail.com

Once an order has entered processing, packing, dispatch, or delivery, cancellation may no longer be possible.

10. Contact Us

For questions regarding replacements or product issues, please contact:

Pick UAE
Email: pickuae.com@gmail.com
Serving customers across the UAE

We reserve the right to verify replacement requests and determine eligibility according to this policy and the applicable fulfillment requirements.