Terms of service

Terms of Service

Welcome to Pick UAE. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Pick UAE

Pick UAE operates an online store offering a variety of products to customers across the United Arab Emirates.

Our products may be sourced, processed, packed, and fulfilled through third-party suppliers, fulfillment providers, warehouses, and delivery partners.

2. Eligibility

By using our website or placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally capable of entering into a purchase agreement under applicable law.
  • You will use our website only for lawful purposes.
  • You will not use our website for fraudulent, abusive, or unauthorized activities.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, dimensions, or other details may vary slightly from the images shown due to photography, lighting, screen settings, manufacturer updates, or packaging changes.

We reserve the right to:

  • Correct product information or errors
  • Update product descriptions
  • Change product prices
  • Modify product availability
  • Discontinue products
  • Limit quantities available for purchase

Such changes may be made at any time without prior notice.

4. Prices

All prices displayed on our website are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change from time to time.

We reserve the right to correct pricing errors. If an order has been placed with an obvious pricing error, we may contact you before processing the order.

5. Orders

When you place an order with Pick UAE, you are submitting a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, particularly for Cash on Delivery (COD) orders.

An order may be cancelled or declined if:

  • Product availability changes
  • Incorrect information was provided
  • We are unable to verify the order
  • The delivery information is incomplete or incorrect
  • We suspect fraudulent or unauthorized activity
  • A technical or pricing error occurred

If we cancel an order that has already been paid for, any applicable refund will be handled according to the relevant payment and refund terms.

6. Cash on Delivery

Pick UAE may offer Cash on Delivery (COD) for eligible orders within the UAE.

For COD orders, you agree to provide accurate contact and delivery information and to be available to receive the order.

Repeated refusal of confirmed COD orders, fraudulent orders, or misuse of COD services may result in restrictions on future orders.

7. Shipping & Delivery

We arrange delivery through third-party fulfillment and logistics providers.

Delivery time may vary depending on your location, product availability, order processing, courier operations, and other circumstances.

We provide estimated delivery information on our website where applicable. Delivery estimates are not guaranteed unless explicitly stated otherwise.

You are responsible for providing an accurate delivery address and reachable phone number.

Delays may occur because of circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect customer information, or other operational issues.

8. Returns & Replacements

Our Return & Replacement Policy forms part of these Terms of Service.

Eligible products that are incorrect, faulty, broken, or damaged may qualify for replacement subject to our Return & Replacement Policy.

We currently do not offer refunds for orders except where required by applicable law or expressly stated otherwise.

Change-of-mind requests may not qualify for replacement.

For complete details, please review our Return & Replacement Policy.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

pickuae.com@gmail.com

Cancellation may not be possible once an order has entered processing, packing, dispatch, or delivery.

10. Customer Responsibilities

When placing an order, you agree to provide accurate information, including:

  • Full name
  • Valid phone number
  • Complete delivery address
  • Email address where required
  • Correct product and quantity

You are responsible for checking your order information before submitting your order.

Pick UAE is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to our website or systems
  • Interfere with website functionality
  • Introduce malicious software or harmful code
  • Copy or misuse website content without permission
  • Use automated systems to abuse or excessively access the website
  • Engage in fraudulent transactions

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

12. Intellectual Property

Unless otherwise stated, the content on the Pick UAE website, including text, graphics, logos, designs, product descriptions, images, and other materials, is owned by or licensed to Pick UAE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission.

13. Third-Party Services

We may use third-party services to operate our store and provide services to customers.

These may include:

  • Shopify
  • Fulfillment providers
  • Warehousing providers
  • Courier and delivery companies
  • Payment service providers
  • Analytics and technology providers

Your use of certain third-party services may also be subject to their own terms and policies.

14. Product Availability

We do not guarantee that every product displayed on our website will remain available at all times.

Products may become unavailable due to supplier stock, fulfillment limitations, discontinued products, or other circumstances.

If a product becomes unavailable after you place an order, we may contact you regarding the available options.

15. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that:

  • The website will always be available or uninterrupted
  • Product information will always be completely error-free
  • All products will always remain available
  • Website content will always be completely accurate or current

To the extent permitted by applicable law, Pick UAE will not be responsible for losses resulting from circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Pick UAE shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

Pick UAE will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Government actions or restrictions
  • Public emergencies
  • Courier disruptions
  • Transportation delays
  • Technical failures
  • Supplier or fulfillment disruptions
  • Other events beyond our reasonable control

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or applicable legal requirements.

Updated Terms will be posted on this page, and the “Last Updated” date will be changed accordingly.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of the United Arab Emirates, subject to any mandatory rights or protections that may apply to customers under applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Pick UAE
Email: pickuae.com@gmail.com
Serving customers across the UAE